How the City of Santa Clarita Uses Social Media. And on the future of social media use in Santa Clarita:
In early 2010, the City will expand the business utility of social networking for our residents by adding a Twitter component to our CRM application, referred to in Santa Clarita as “eService.”
Five predictions for government 2.0 in the next three years, including innovation coming from local governments, rise of Citizen 2.0, more video, and always on the record.
Social Computing Journal has 7 government 2.0 predictions for 2010, which include: self-service integration (and mashups), increased transparency and citizen involvement (due to apps), and incorporating more social media.
The New York Times has a great article today on local governments that are opening up their data to be used in mashups, apps, and mobile apps (think iPhone apps).
New web application for citizen interaction and 311, SeeClickFix allows for citizen reporting of problems and government response. They recently posted an example interaction with a citizen in Meriden, CT and the city manager.
The same city manager from yesterday talks about crowd sourcing at city hall, new communication tools, and the bad side of these new technologies.
This FederalComputingWeek article identifies 3 methods that different jurisdictions have used to get public input. Includes UserVoice for public input on budget priorities, WikiPlanning for a long-term plan, and blogging for public dialogue.
The US Department of Homeland Security and the Transportation Security Administration are getting employees to brainstorm, using a new crowd-sourcing app.